This week I had my 2nd set of Nikon Monarch binoculars fail in the exact same way. Dealing with Nikon's customer service was a giant headache last time, and it was this time too. Those binocs will be the LAST Nikon product I will ever buy, regardless of what the product is.
I sincerely hope the Spur works out for you, and that you don't have to deal with their crappy customer service.