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Started by VA_Birdhunter, December 18, 2013, 08:25:20 PM
Quote from: REBELYELL on December 18, 2013, 10:43:28 PMI ordered two pot calls from Tim back in May, one of which was already completed at the time. I asked him to ship them together when he completed the other one to save on shipping. Well, seven months later, I still have not received either of them, both of which were paid for up front. I have stayed in contact with him the entire time and finally asked for a refund several weeks ago hoping that would result in getting my calls. I know he has been really busy with work and dealing with other problems, but at this point I just don't know what else to do. I have heard nothing but great things about his calls and I know from speaking with him that he seams like a top notch guy. He even sent me a picture of the second pot after turning it and it was truly a thing of beauty made from cherry burl, but that was several months ago. He was going to turn me a couple of one pc strikers and I finally asked him to ship the call without any strikers, but that got me no results either. I just hope to get a pair of calls before March now. I don't make it a habit of badmouthing anyone on a public forum and that is not my agenda now, but I could use a little advice on what to do at this point in time. I just happened to see this post and decided to vent.
Quote from: rutandstrut on January 30, 2014, 08:56:58 AMIn my defense I have been working a grueling work schedule (lots of days and lots of overtime!) and didn't feel safe working in my shop after 11-12 Hours at my Full Time Job (the one that pays the bills!). This was related to the Customer on numerous occasions and he seemed to understand. The configuration of this Call changed no less than 10 from order to delivery! To date, the Calls.have been shipped, received in their final configuration and I have received an email, Thanking me for the Calls and telling me.how.good they look and sound! I treated this order the same as an order from anyone who orders a call or calls from me. I listen to what they are wanting in a Call, make suggestions on Playing Surface and Wood Type, ask if they would like an Inlay Band or not on the side of the Call, Ask them if they want an Outline Carving on the bottom of their call and tell them that if they have any problem with the call(s) they can call, text or email anytime! I tell them, don't send Money until I notify you that Calls are ready. For the last 2-3 years I have had a really busy Work Schedule which has put a cramp in my Shop Time. As with most people, unless they are independently wealthy or retired, I have to maintain a job so that I can maintain my House, pay my Bills and Feed myself!