Last year I broke the silk fan on my Jake-mobile, which is a few years old. So I looked for a replacement online. I could find all kinds of B-mobile fans at various online retailers but no Jake-mobile. So I emailed Primos asking where I could find one, assuming they'd tell me where to go to buy one. They responded back with a single sentence "What's your address?" So, two days later I got a replacement fan. No part cost, no shipping charges.
That's certainly a way to get me to purchase more Primos stuff. THANKS PRIMOS!