Trust me, you are not the first to have those type of problems with that company. Coonhunting and raising hounds is my biggest hobby along with turkey hunting, and I've had experience with most all of the hound supply companies at one time or another. Tims has givenproblems like that to a lot of people and they won't get my dollar. Best thing to do is cancel the order and get a refund. Call valley creek hunting supply and talk to Redgy Ramsey. Best people in the business. Their pro chaps are the closest thing to the old Wick brand out there. Hope this helps.