It has been my observation from building calls for 15+ years that unless you dropped/broke the glass yourself, replacing the glass will be a futile attempt. If you didn't break it, that means the wood either warped or cupped and it's very hard to alleviate this without putting it back on a lathe. If it's a custom call, the builder should replace it. But you can get the glass out using a heat gun. That's how I get them out on calls I build that don't pass my sound test.