Had a couple of dealings with him/company. First I ordered a choke and good ol USPS lost it. He mailed me another without question and guess what...a week later, the first one shows up. I mailed it back to him. I recently ordered another choke for a different gun (had patterned three other chokes in the gun and it shot POA/POI) but this choke was 10-12 inches off at 40 yards. The pattern was half off the 24x36 inch paper I was using. I contacted them for some suggestions, and they immediately offered to send me another choke and hold the first one until the second arrived. They are great as seem to be all the "semi custom" choke makers.