I'm a Hook's customer for life. I called last weekend, expecting to get a machine or operator....and Scott himself answers. It's three in the afternoon on a Saturday and he's sitting there stretching calls and chatting it up with me over the phone. I could have talked to him for another hour or two, but my 16 month old woke up from her nap wanting daddy. Like everyone has said, he is extremely personable and professional. He gave me an audio sample of a few new calls I asked about this year. They sounded great and I can almost get em to sound as good as he did, but not quite! We are lucky to have him around to share his experience and knowledge.