Boss Tom issue

[DBell]

I posted this as a response to another thread in the turkey gun forum but I want to make this aware to more of you on here so I've made it into a separate thread.

I have to give an update on the boss tom loads. I don't like to report bad news but out of two five round boxes (I originally bought 4 boxes), I had 2 "dud" rounds. The first one made a fizzle sound when I fired, had no recoil, and the wad was actually stuck in the choke tube. After getting the wad out, I took the barrel off and looked down and it was full of unburned powder. I took pic and video and sent it to boss. They did right and sent me another box, saying that it could have been the cold temps and the fact that they use a slow burning powder. I don't think that was the case as it was 40 degrees that day. (The rest of shells in the box shot with no problems as well as 4 shells from the second box). Today (several weeks later) I decided to shoot some more rounds and had 1 shell left from box #2. I fired and it made a good pop as if it fired fine, but there was hardly any recoil and  all the shot hit about 2 feet in front of my 3ft x 2ft target. I reported this to Boss, they have read my message but no response yet. I told them that I now have 3 boxes of this ammo that I will not ever trust in the field.

If you owned a company, how would you go about making this right?


Sent from my iPhone using Tapatalk

[DBell]

Here's a pic of the wad stuck in the choke tube.


Sent from my iPhone using Tapatalk

[Clydetaylor1]

I would be done with them. Never seen anything like that.

[DBell]

I would be done with them. Never seen anything like that.

Yea I'm definitely not interested in any replacement shells. I've asked for a refund, I'm hoping they will honor that. They were really helpful and great to talk with prior to buying, I'm hoping they continue that service.


Sent from my iPhone using Tapatalk

[eggshell]

This very thing cost my hunting partner a big gobbler. He had a big old longbeard in that we had hunted for years and finally it was his time to die. I was sitting back watching and at the shot I thought, "what the hell is he shooting, I never heard a turkey load sound like that". Well old long beard was hit ( it was 30 yards) but he got to wing and sailed off the hill. when I used to shoot competitive trap and reloaded I would hear shells like that. My friend was beside himself. As I walked out I found his wad about 20 feet in front of him and as I walked the soybean stubble i could see where his shot scattered on the ground, but some of it made it to the gobbler and wounded him. We tore the hillside up looking for that bird with no luck. The next day we went back and found his carcass where the coyotes had caught him. My buddy was incensed with anger and literally fired off all the shells he had to destroy them. I'm not sure the brand, but they were something new he had bought. He went back to the extended range Winchesters he had shot for years.   

[DBell]

This very thing cost my hunting partner a big gobbler. He had a big old longbeard in that we had hunted for years and finally it was his time to die. I was sitting back watching and at the shot I thought, "what the hell is he shooting, I never heard a turkey load sound like that". Well old long beard was hit ( it was 30 yards) but he got to wing and sailed off the hill. when I used to shoot competitive trap and reloaded I would hear shells like that. My friend was beside himself. As I walked out I found his wad about 20 feet in front of him and as I walked the soybean stubble i could see where his shot scattered on the ground, but some of it made it to the gobbler and wounded him. We tore the hillside up looking for that bird with no luck. The next day we went back and found his carcass where the coyotes had caught him. My buddy was incensed with anger and literally fired off all the shells he had to destroy them. I'm not sure the brand, but they were something new he had bought. He went back to the extended range Winchesters he had shot for years.

That's exactly the scenario I was thinking could have happened had I not tested these thoroughly.


Sent from my iPhone using Tapatalk

[DBell]

I need you guys opinion. I've reached out to boss several times since Friday. I originally had been corresponding through Instagram as they had told me they check social media frequently and that's the easiest way. So I've sent a couple messages, the latest asking for a refund. I can see where they all have been read but no response. I'm thinking of calling Monday, I'm kinda pissed. Or should I cut my losses and forget about it?


Sent from my iPhone using Tapatalk

[Tom Foolery]

I'd call them

[DBell]

I've decided I'm not going to call them. I've already emailed them and sent a couple messages that I can see they have read. They should be getting a hold of me if anything. Disappointed


Sent from my iPhone using Tapatalk

[DBell]

Quick update, and let me know what you all think of this.
Got a call from Brandon, the owner, and talked to him for 10 minutes. He suggests checking firing pin and giving it a deep clean. Says could be a light primer strike due to the fact these shells need a very solid primer strike to thoroughly set off all the heavy slow burning powder.
I give my guns a good deep cleaning every spring but that did not include taking out the firing pin which I have never done, probably because I've never had issues with it.
He said this issue has happened even during their own testing of the boss Tom shell and it was due to firing pin being even the slightest bit oily/dirty.
What do you guys think about that??


Sent from my iPhone using Tapatalk

[Rapscallion Vermilion]

I'd avoid any shell that was that close to a failure mode due to a firing pin being even the slightest bit oily/dirty.  Take a look at your primers on the fired hulls.  Do they look like light strikes?

[DBell]

I'd avoid any shell that was that close to a failure mode due to a firing pin being even the slightest bit oily/dirty.  Take a look at your primers on the fired hulls.  Do they look like light strikes?

I brought that up with him because I mentioned that neither of the primers looked like light strikes. He said it's likely that the strike was enough to partially but not completely ignite the powder. But either way, I agree with you, I don't really want to be hunting with any shell that is that finicky


Sent from my iPhone using Tapatalk

[WAGinVA]

I think I would have to call BS on the light strike.  I have loaded hundreds of thousands of target loads and have had some primer issues.  Light strikes due to primers set to deep, weakened hammer springs, dirty firing pins, or some combination of all these factors.  A primer either goes off or it does not.  A primer that is struck hard enough to go off only has one "speed"!

[DBell]

I think I would have to call BS on the light strike.  I have loaded hundreds of thousands of target loads and have had some primer issues.  Light strikes due to primers set to deep, weakened hammer springs, dirty firing pins, or some combination of all these factors.  A primer either goes off or it does not.  A primer that is struck hard enough to go off only has one "speed"!

I also just got home and pulled the bolt to look at the area the firing pin sits. You can eat off this bolt, there's nothing to clean or excess oil to wipe. I also knocked the retaining pin out and pulled the firing pin off. Its clean as a whistle. So I'm back at square one


Sent from my iPhone using Tapatalk

[eggshell]

I agree BS....a primer fires or it doesn't he's playing you as a fool. I will never buy these shells if that's what they call customer service. There are way to many other options out there, so they best get their act together or they will be a has been.

The proper response would have been an apology and send me your remaining shells for us to test, but we'll refund you for all you purchased. If you don't want to return the shells keep them as a gift and we'll still send you a refund.

I make maple syrup and I replace any that people are dissatisfied with, but I have only replaced one bottle ever. A lady bought one and dropped it on the way out the door....I got another one and handed to her and said I'll clean up the mess. She wanted to pay, but I said no and she has been a customer for many years. She told a lot of other people how great I treated her and they now buy from me......that's how you build respect for your business.