I've had a great experience with the. Trying to set an encore 20, got a tempest first go around, didn't like to Federals. Mailed it back on Monday, talked to Rick on Wednesday, just giving him a heads up it was coming, and what i wanted to trade for, after our conversation, he just sent me a 555 regular without receiving my other one yet. Great service if you ask me. He wanted to make sure I got intimate pattern before the season started.