i have a cuddeback expert for the last couple of years now no real problems,the end of last year it was not taking picturers.i wrote it off as low batteries and cold weather,the whole last year it did`nt matter what time of day the picture was marked 7-31 2:43 p.m. and when you turned it on the please wait would take forever to clear off,now won`t even take a picture.i`m going to contact cuddeback this week but had heard they`re customer service is terrible had any of you guys had any experience with them.