The service was outstanding as usual.I dealt with them on a business level for years and they have always been excellent to deal with,this is my first and last vortex scope/red dot though and definitely my last expensive reflex sight from any company as I now would not trust any of them,I do realize it happens but there is a first and a last time for everything. I was excited to try it and then just kind of laughed after I realized it was not me,it was the optic. The sad part is I have had better luck with 27 dollar reflex sights that I have shot numerous toms with and shot close to a 100 3.5" longbeards with them on top, no issues.
It happens,life goes on.