Federal TSS #9 question

[Curtdawg88]

I'm still waiting on mine


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[fmf]

I'm still waiting on mine


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me too, they finally got back to me and my 7x9's were picked up yesterday by UPS.  I also found a feed store the next town over that has lots of tss loads and they had federal tss boxes of 9s that were actually 9s.

[Turkeyfever]

Not at all telling you what to do fmf but if I actually seen some #9 in a store then I  would get a couple of boxes that is a rare find! Federal got sold out of #9 last year and that may be why you guys are still waiting. Wonder why they didn't send you the #9 by ups with a shipping label to send back the others? Instead of just a pick up?

[fmf]

Not at all telling you what to do fmf but if I actually seen some #9 in a store then I  would get a couple of boxes that is a rare find! Federal got sold out of #9 last year and that may be why you guys are still waiting. Wonder why they didn't send you the #9 by ups with a shipping label to send back the others? Instead of just a pick up?

i picked up 1 box, now your making me think i should go get another!  yeah man, i' thought it a little strange that I'm sending back the shells without the replacements in hand but we'll see what happens

[TCKev]

Got my #9 TSS replacements in today. Now for the weather to cooperate so I can test them out/

[Curtdawg88]

UPDATE 3: My straight 9 replacement came in yesterday. The problem is they sent 12ga instead of 20ga! Im awaiting a return call from them on this issue. Hopefully Federal's customer service continues to be to good. We shall see.


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[Zeke6685]

I guess I got the wrong customer service rep when I called. They never offered to replace the ones I got. Just offered a refund once they recieived the shells back. He told me that he couldn't offer to replace them bc he didn't know if they had them in stock. I emailed customer support about it and shockingly enough have not heard back from them.

[Curtdawg88]

UPDATE #4: I spoke with customer service again and they are going to rush me the correct shells, said he triple checked the numbers. Said I get to keep the 12ga shells also.


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[fmf]

Mine replacements showed up today and they are correct

[Curtdawg88]

UPDATE #5: The 20 ga straight 9s arrived on Thursday. They through in an extra box for all of the issues. I should be set on turkey shells for a while! I can't say enough good things about Federal's customer service through all of this. They recognized and owned their mistakes and went above and beyond to make it right. I would have been more than willing to return the incorrect shells but that was never considered by them. A+ in my books!


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[Zeke6685]

I guess I'm going to have to call customer service again. Hopefully this time I get someone who is actually willing to help.

[Zeke6685]

Finally got a call back from customer service today. They are sending me replacements and letting me keep the 7-9 blends.