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Custom calls, customer service

Started by packmule, May 04, 2013, 03:19:41 PM

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pappy

Case in point, I recieved a call from one of my clients, said he broke a call trying to put a lip stop on it, asked about fixing or replacing it.....NO PROBLEM..... here is a pic of the call. Come to find out I had a fellow stabilize some buckeye burl for me, NOT TEXAS, when I got it back, after considerable long waiting period and several calls to check up on the progress, I got the blanks, still wrapped in tin foil, I removed the foil, and could get a smell that would knock you down, (this indicated they were not completely dry inside) I called, he says, "oh, they'll dry" so I make the trumpet...BAD IDEA...BAD IDEA...and this is the result, the break is where there was a knot in the wood, I could still smell the stabilizing product and taste it. So things happen. The pic below is his replacement call made from blackwood.  What I am saying as any call maker should say, if you have a problem, contact me, we will resolve it, BUT BEFORE you buy, investigate, talk to the call maker, ask about their availability before, during and after the product is made.

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