I bought a rhino choke two weeks ago. Drove over and picked it up. I always love to support the locals whenever possible. I got the .670 version cause I was told I could shoot buckshot and turkey loads from it. I took it out the past two weekends and have tried the magnum blends and Winchester elites neither which pattern that well, marginal but not acceptable. So I figure I need something else to turkey hunt with after patterning but think I still have a choke to deer hunt with so I try the buckshot it was even worse.
I emailed them thinking I would get a bring it back will take care of you. Instead I get a tell me what it's doing you may need work done on your gun to change the forcing cone. I'm pretty disappointed that their customer service is this way.
I decided to salvage the season with this gun that I need something different. Ordered an Indian Creek choke today. I called and asked about their guarantee. Send it back if your not happy within 30 days. Now that's customer service.
Anyone else have trouble with Rhino's customer service? By the way I'm shooting a 24" sbe 2.
Rhino has always fallen way short in the customer service department!! :icon_thumright:
Back in the day on these boards when Rhino was popular this was a common scenario.. The folks that bought them and did not like them always needed gun work..
Superior customer service from other choke companies is part of the reason Rhino is rarely mentioned anymore
Quote from: shootumindaface on March 07, 2011, 08:12:08 PM
Back in the day on these boards when Rhino was popular this was a common scenario.. The folks that bought them and did not like them always needed gun work..
Superior customer service from other choke companies is part of the reason Rhino is rarely mentioned anymore
:agreed: :agreed: :agreed:
I ordered an invector + from them once and recieved the standard invector, I called them and vs. returning it I had a deal going on a regular invector gun. Being a nice guy I told them I would just buy another choke be sure to send me the invector +..
deal fell through on the other gun so I expected to return the choke since it had never been opened, After all it was their mistake originally. They told me all sales where final.
My response was that was our final bussiness transaction!
This is why when someone asks me what are the best patterning chokes I always leave out rhino.
Quote from: gatrkyhntr70 on March 07, 2011, 08:16:23 PM
I ordered an invector + from them once and recieved the standard invector, I called them and vs. returning it I had a deal going on a regular invector gun. Being a nice guy I told them I would just buy another choke be sure to send me the invector +..
deal fell through on the other gun so I expected to return the choke since it had never been opened, After all it was their mistake originally. They told me all sales where final.
My response was that was our final bussiness transaction!
WOW.....that's HORRIBLE >:(
Man that stinks, I'm glad I have never had to use their customer service.
I got caught up in the hype several years ago before IC chokes and was looking to see if something could out pattern my kicks. I bought the Nitros and their recomended rhino choke.....................Its still tough to swallow that 200 dollar mistake.
I own about 15 turkey chokes. My IC and Kicks pattern 1st and 2nd every time. My rhino falls in the middle somewhere. Thats out of two SBE, one M90, a berreta A390, berretta 390 Silver mallard, and a stoeger.
Quote from: gatrkyhntr70 on March 07, 2011, 08:16:23 PM
I ordered an invector + from them once and recieved the standard invector, I called them and vs. returning it I had a deal going on a regular invector gun. Being a nice guy I told them I would just buy another choke be sure to send me the invector +..
deal fell through on the other gun so I expected to return the choke since it had never been opened, After all it was their mistake originally. They told me all sales where final.
My response was that was our final bussiness transaction!
If it were me I would personally drive down their and shove it up their azz!!!
I own one of their chokes I have it in my Nova great choke sounds like I'm happy I've never had a problem with them! But now I'm buying a new gun, and it's going to carry a I/C or gobbler guns.
After hearing this about them I won't consider them.
The first one I ordered from them wouldn't fit in my Benelli. I sent it back (after about 6 phone calls) and about 2 weeks later I got one that fit. After all that, I wasn't impressed with its performance. I'm shooting a $15 Remington Ventilator that gets almost 2x as many pellets. Good riddance, Rhino.
I have done business with them for several years now and have never had a bad experience. I have shot their duck chokes as well as turkey chokes in several different guns. Hate to hear this and I don't blame you, I would go where my business is appreciated. Good Luck!!!
Funny part is, if you send them a gun, or buy one of their guns, ALL they do is shoot different chokes and Nitro shells through them untill they find the right pattern. They even say they dont believe in doing any barrel coning work or anything. At least thats what I was told....A buddy just bought a gun they built.
wow...looks like rhino doesnt plan on being around for long. no wonder u dont hear of them much. poor customer service = no return or new buyers.
Quote from: slickyboyboo on March 08, 2011, 04:32:26 PM
Quote from: slb9981 on March 07, 2011, 07:53:58 PM
Yup, heard the exact same thing, My 870 didn't pattern worth a hoot with the Rhino, and they told me, that it was in no way their choke, but it was my gun that needed work.
Pretty convenient logic on their part, huh ?
Well I sent this post to rhino and again expressed my displeasure with their customer service. I was explained that they are a very small company and that these chokes are very expensive to make and a used choke is nearly worthless to them. With that said they offered for me to either exchange it for a different choke, go shoot with Joe with this choke and others to see exactly what the problem is, or a refund. I decided to send it back for a refund since I already purchased the IC. Hopefully, they will be true to their word and issue a refund as they stated.
Kinda funny that a used choke is worthless to them.
I have gotten deals on used chokes from Kicks and I know IC will take theirs back too. I call bull on that statement too. People are looking for a deal and would buy a discounted used choke.
Why didn't you go shoot with Joe? Probably could have learned a thing or four about them!! :smiley-char092:
I really considered it. Our season starts a week from Saturday and he's out of town until next week. I have to work next week and don't want to spend a day away from the woods sighting in my gun. I have to get this thing patterned this weekend.
Quote from: slb9981 on March 08, 2011, 07:12:25 PM
Well I sent this post to rhino and again expressed my displeasure with their customer service. I was explained that they are a very small company and that these chokes are very expensive to make and a used choke is nearly worthless to them. With that said they offered for me to either exchange it for a different choke, go shoot with Joe with this choke and others to see exactly what the problem is, or a refund. I decided to send it back for a refund since I already purchased the IC. Hopefully, they will be true to their word and issue a refund as they stated.
Sounds like great CS..IMO,but if you could talk then into blackining the chokes abit more would be nice.That is the only small complaint I have with RHINO chokes! :icon_thumright:
Quote from: S.C.C on March 09, 2011, 07:06:34 AM
Quote from: slb9981 on March 08, 2011, 07:12:25 PM
Well I sent this post to rhino and again expressed my displeasure with their customer service. I was explained that they are a very small company and that these chokes are very expensive to make and a used choke is nearly worthless to them. With that said they offered for me to either exchange it for a different choke, go shoot with Joe with this choke and others to see exactly what the problem is, or a refund. I decided to send it back for a refund since I already purchased the IC. Hopefully, they will be true to their word and issue a refund as they stated.
Sounds like great CS..IMO,but if you could talk then into blackining the chokes abit more would be nice.That is the only small complaint I have with RHINO chokes! :icon_thumright:
its not great cs if you have to show them a thread on og where they are being called out by everyone before they will help you
Quote from: Flydown on March 07, 2011, 08:27:07 PM
Man that stinks, I'm glad I have never had to use their customer service.
X2 as I've been pleased with both of mine in my M2 and SBE.
God Bless,
David B.
This is exactly the kind of mumbo jumbo I was referring too when it comes to a choke company standing behind what they sell. This is why Indian Creek is second to none in my book. I have never got the run around with Indian Creek, and that is exactly why I buy from them. Plus they are a local company and that is just icing on the cake for me.
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
Quote from: BOFF on March 09, 2011, 03:13:12 PM
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
All I can say is don't offer it if your not going to back it up with some customer support.
Quote from: Basser69 on March 09, 2011, 03:23:14 PM
Quote from: BOFF on March 09, 2011, 03:13:12 PM
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
All I can say is don't offer it if your not going to back it up with some customer support.
Well, what do you think the fair thing for them to do would be? ???
God Bless,
David B.
Quote from: BOFF on March 09, 2011, 03:26:48 PM
Quote from: Basser69 on March 09, 2011, 03:23:14 PM
Quote from: BOFF on March 09, 2011, 03:13:12 PM
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
All I can say is don't offer it if your not going to back it up with some customer support.
Well, what do you think the fair thing for them to do would be? ???
God Bless,
David B.
David,
Here at the door company that I work at, we offer a 1 year warranty on the garage doors we install. If you buy a house that we installed a door in with in the last year, you still get what is left on the warranty. Even though you are not the original owner. If you are not going to stand behind a warranty don't offer it. Now to answer your question, swap it out no questions asked.
Scott
Quote from: Basser69 on March 09, 2011, 03:46:19 PM
Quote from: BOFF on March 09, 2011, 03:26:48 PM
Quote from: Basser69 on March 09, 2011, 03:23:14 PM
Quote from: BOFF on March 09, 2011, 03:13:12 PM
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
All I can say is don't offer it if your not going to back it up with some customer support.
Well, what do you think the fair thing for them to do would be? ???
God Bless,
David B.
David,
Here at the door company that I work at, we offer a 1 year warranty on the garage doors we install. If you buy a house that we installed a door in with in the last year, you still get what is left on the warranty. Even though you are not the original owner. If you are not going to stand behind a warranty don't offer it. Now to answer your question, swap it out no questions asked.
Scott
Scott,
Don't get me wrong, I'm not trying to start a peeing match with ya. I'm trying to understand your thinking, and have an adult conversation.
So, if I buy a house which has a garage door installed in it by your company, and it is still within the one year warrantey, and I don't like the color of it, your company will change it out no questions asked to the color I want?
What I'm trying to communicate is, I don't see the used choke, not pattering in the non-original owner's gun to HIS liking, as a failure in parts.
Shotgun ammunition isn't traded out to customers for differnt size shot shells if a customer doen't like the way the shot patterns.
I just don't see it. Yes, I'm all about customer service, and I even pay more to local companies, which have earned my business due to customer service. However, there are somethings those companies just can't do, because it doesn't make good business sense.
God Bless,
David B.
Quote from: Basser69 on March 09, 2011, 03:46:19 PM
Quote from: BOFF on March 09, 2011, 03:26:48 PM
Quote from: Basser69 on March 09, 2011, 03:23:14 PM
Quote from: BOFF on March 09, 2011, 03:13:12 PM
Quote from: Basser69 on March 09, 2011, 02:34:14 PM
One of my buddies here at work bowhunter84) bought a used rhino choke off this board last year and wanted to swap to a different constriction. Rhino told him no because he was not the original owner. Still their product and still sorry customer service.
I can't say I blame them on that instance. If you buy a used gun and want to swap it for a different caliber, is the any manufacture going to swap it?
God Bless,
David B.
All I can say is don't offer it if your not going to back it up with some customer support.
Well, what do you think the fair thing for them to do would be? ???
God Bless,
David B.
David,
Here at the door company that I work at, we offer a 1 year warranty on the garage doors we install. If you buy a house that we installed a door in with in the last year, you still get what is left on the warranty. Even though you are not the original owner. If you are not going to stand behind a warranty don't offer it. Now to answer your question, swap it out no questions asked.
Scott
i am the one who bought the rhino off of this website last year. it was a rhino .670 choke tube. i shot it and it patterned good with the lead i was shooting but i wanted to try the .660 because i wanted to start shooting nitros and thats what nitro and rhino recommended to me. i talked to the guy at rhino and he was very nice and he said he would swap choke tubes with me if i still had the original package to send it back in. i then told him that i had bought it from someone and i didnt have the package for it. he then explained to me that with me not being the original owner or not having the original package that he couldnt swap it out. he said it was because i didnt know for a fact how old the choke was or how many times it had been shot i only knew what the person i bought it from told me.
i was a little disappointed that i wasnt going to get to swap the choke tube but at the same time i can understand where he was coming from. i know that if you order a choke from them they will swap it out because i had a buddy who had done this before.
i ended up trading another guy on here for a .660 rhino because he wanted a .670 rhino for his gun. i have no complaints with the rhino choke tube. it patterns great,has never split or cracked or anything like that. if i were to go buy a new turkey gun tomorrow rhino would be the first choke tube i bought for it. the only thing i would do different is i would order it new from rhino so that if i needed to swap it out i would have that option.
Scott,
Don't get me wrong, I'm not trying to start a peeing match with ya. I'm trying to understand your thinking, and have an adult conversation.
So, if I buy a house which has a garage door installed in it by your company, and it is still within the one year warranty, and I don't like the color of it, your company will change it out no questions asked to the color I want?
What I'm trying to communicate is, I don't see the used choke, not pattering in the non-original owner's gun to HIS liking, as a failure in parts.
Shotgun ammunition isn't traded out to customers for different size shot shells if a customer doen't like the way the shot patterns.
I just don't see it. Yes, I'm all about customer service, and I even pay more to local companies, which have earned my business due to customer service. However, there are somethings those companies just can't do, because it doesn't make good business sense.
God Bless,
David B.
[/quote]
David,
the point I was trying to make is don't offer something if you are not going to back it up. Since rhino said that a used choke is worthless to them, why not swap someone with a used choke for a used choke? As long as it is still in the undamaged condition I would see no problem with it. Is that not considered customer service and would it not help make customers for life? That way they are only out the cost of shipping and you know as well as I do, customer service will get you more repeat customers than anything else.
Scott
I asked to exchange it from a .670 to a .660. Here is the response I got when I asked what kind of guarantee they had. Keep in mind I bought this choke in the past 2 weeks and drove over to get it.
"We don't have a guarantee, usually if you are not getting good patterns with
our choke, it is usually because your gun needs the forcing cones done. We
have a 2 week exchange policy, but if the choke has been shot through we
cannot exchange it unless you are exchanging it for the exact same choke."
Quote from: slb9981 on March 09, 2011, 04:53:28 PM
I asked to exchange it from a .670 to a .660. Here is the response I got when I asked what kind of guarantee they had. Keep in mind I bought this choke in the past 2 weeks and drove over to get it.
"We don't have a guarantee, usually if you are not getting good patterns with
our choke, it is usually because your gun needs the forcing cones done. We
have a 2 week exchange policy, but if the choke has been shot through we
cannot exchange it unless you are exchanging it for the exact same choke."
:TooFunny: its not my product its your guns fault, you need to have 600 dollars worth of work done to your already 1000 dollar gun, not switch the 100 dollar choke for one that works better. PRICELESS :TooFunny:
That's the kind of mumbo jumbo that will keep them a small business and maybe if it keeps up put them out of business. Sounds like to me if I were to buy a Rhino choke in which I for sure won't now, that like the choke or not I am stuck with it. Now not too many people are going to like that policy.
Quote from: Flydown on March 07, 2011, 08:27:07 PM
Man that stinks, I'm glad I have never had to use their customer service.
:agreed:
What's the difference in a choke tube manufacturer and say a gun manufacturer whenyou purchase a gun and the POI is different than the POA. :)
Quote from: slickyboyboo on March 09, 2011, 05:05:05 PM
Quote from: knightrider on March 09, 2011, 05:02:20 PM
Quote from: slb9981 on March 09, 2011, 04:53:28 PM
I asked to exchange it from a .670 to a .660. Here is the response I got when I asked what kind of guarantee they had. Keep in mind I bought this choke in the past 2 weeks and drove over to get it.
"We don't have a guarantee, usually if you are not getting good patterns with
our choke, it is usually because your gun needs the forcing cones done. We
have a 2 week exchange policy, but if the choke has been shot through we
cannot exchange it unless you are exchanging it for the exact same choke."
:TooFunny: its not my product its your guns fault, you need to have 600 dollars worth of work done to your already 1000 dollar gun, not switch the 100 dollar choke for one that works better. PRICELESS :TooFunny:
That is exactly what they told me, and I told them they could shove it up their hind end, then went and bought a Jelly Head, and almost doubled my pattern density at 40 yds in a 10" circle.
So you bought the Jellyhead in the same constriction and almost doubled your pattern, or you bought the Jellyhead in a different constriction to almost double your pattern?
God Bless,
David B.
Quote from: slickyboyboo on March 10, 2011, 05:38:47 PM
Bought a JellyHead .660 (same ED), and almost doubled my pattern.
Went from 190s with the Rhino/Nitro combo, to 330s with JH/Nitro
Then I decided I could do better by loading my own shells, and haven't looked back since.
WOW!! That's a huge improvement. Wonder what the difference was to make such a tighter shot pattern? Did you put calipers in each choke?
As for the reloading shotshells, I'm fixing to take the dive as soon as I get all my info needed. Wish all the rifle and pistol reloading equipment I have could be used. :(
God Bless,
David B.
I'll keep my experiences with Rhino to myself but let's just say I'll never do business with them again.