Had some issues on last 9 boxes bought!
I sent emails pics of wrong pellet size and bad crimps. Phone calls with no immediate contacts, wasted time, money, and effort!
Would appreciate an explanation on why I have to send shells yet have to wait for replacements. Also like an explanation on no return email responses to photos sent! Once this is solved I will continue my business elsewhere. Never in my life have I been second guessed on a safety, quality control, and a customer service issue such as this. I can promise you that if new replacements would have been sent out my opinion would be different. Why can federal not get a good product out as fast as they want a bad product back? Why does one buy a $4.00 plus shell and get a million dollars worth of problems? No email returns, not going out of your way to help, no sending pre pay shipping labels. I will make sure I make others aware of how much time, effort, and problems I have had with this issue. All I ask for was fast replacement. I understand why shells must be tested. It is easy to see that when shells have bad crimps, shot coming out, wrong pellet size, and buffer leaking out that quality control can't see the problem! If you think this email is rude and out of place then put yourself in my shoes. Please send shell and shipping refunds to me. Dont offer a premium line if you can not back it up with premium service!
Scott
Hate to hear you have recieved some bad shells & service from Federal. This is the first time that I have ever heard of this problem. Good luck on getting this resolved .
Ricky :newmascot:
Quote from: agturkey on March 02, 2012, 10:37:23 PM
Had some issues on last 9 boxes bought!
I sent emails pics of wrong pellet size and bad crimps. Phone calls with no immediate contacts, wasted time, money, and effort!
Would appreciate an explanation on why I have to send shells yet have to wait for replacements. Also like an explanation on no return email responses to photos sent! Once this is solved I will continue my business elsewhere. Never in my life have I been second guessed on a safety, quality control, and a customer service issue such as this. I can promise you that if new replacements would have been sent out my opinion would be different. Why can federal not get a good product out as fast as they want a bad product back? Why does one buy a $4.00 plus shell and get a million dollars worth of problems? No email returns, not going out of your way to help, no sending pre pay shipping labels. I will make sure I make others aware of how much time, effort, and problems I have had with this issue. All I ask for was fast replacement. I understand why shells must be tested. It is easy to see that when shells have bad crimps, shot coming out, wrong pellet size, and buffer leaking out that quality control can't see the problem! If you think this email is rude and out of place then put yourself in my shoes. Please send shell and shipping refunds to me. Dont offer a premium line if you can not back it up with premium service!
I promise I'm not attempting to be a rear end, though it will probably be taken that way.
But if your email to Federal is as difficult to read as your written complaint about them here, I'm not sure I can blame them for taking a while to get back with you.
I'd also like to hear both sides, and more of the story.
God Bless,
David B.
They wont document a response admit to problems on phone. They want shells to test fire but wont replace until tested. No specific time frame, I have sent shells back,they dont respond to emails nor phone calls.
Quote from: agturkey on March 02, 2012, 11:05:30 PM
They wont document a response admit to problems on phone. They want shells to test fire but wont replace until tested. No specific time frame, I have sent shells back, and they dont respond to emails nor phone calls.
I can understand your frustration, especially as high as shells are, and how the economy is at this time. However, thinking about it from their end, they don't know you. How are they to know how knowledgeable you are, or anything about your integrity? How do they know the shells you sent a picture of weren't tampered with, or shells which were several years old?
Just because you write them, and voice it to them on the phone, they are supposed to believe you? Give them some lead-way, and see if in the end, they make it satisfactory to you. But, in my opinion, and I write again, in my opinion, they are doing what is required to validate your claim. That doesn't mean in the end though, they will do what is right.
Time will tell.
Hope it works out for you.
God Bless,
David B.
Because I sent my order receipt from natchez, had natchezs contact them, and called them with lots of info. Have sent shells in and spoke with them on phone! They know they are having issues! They need to step up turn around time etc...I buy the shells and have nothing to show for etc plus have pay to ship them to them? Why not send out call shipping tag and put my credit card on file when they ship out good ones? If I was to not be honest they could bill me. Hope you never have to go through what I have. Also no easy to type letters and emails with just my left hand. Thats another story.
:angry9:Scott. I would be pi%%#ed as well!!! :angry9: The crimps not even 50% finished and half the buffer spilled in the box and the shot almost coming out of the crimp. Oh yeah I'd be upset. I don't understand what they need to test them for. Its clearly a quality control issue. Should been replaced the second a visual inspection was done.
Roy
Quote from: agturkey on March 02, 2012, 11:18:42 PM
Because I sent my order receipt from natchez, had natchezs contact them, and called them with lots of info.
What's to keep someone from having shells they carried in his pockets or dashboard of his truck for a whole season, ordering shells, and them replacing the new shells with the older ones with buffer coming out of them?
I'm not writing you don't have a reason to be upset. I'm just writing there are certain procedures they will need to follow to cover their rear ends. I would guess they have seen most of everything when it comes to other people attempting to take advantage of them.
God Bless,
David B.
Bad Crimps and Buffer Leaking Out..... Hell I thought your were talking about Hevi-Shot shells at first. . :TooFunny:
How bout good old fashion honesty and hard earned dollars spent with them? Im just saying they should do something about it. You work for federal?
Quote from: agturkey on March 02, 2012, 11:45:02 PM
Hope bout good old fashion honesty and hard earned dollars spent with them? Im just saying they should do something about it. You work for federal?
As I wrote earlier, they have no idea of your integrity, or if your an honest person or not.
No I don't work for Federal.
Just looking at it from a non involved perspective.
You keep on writing they should do something about it, but haven't given us any time frame.
How long has this been going on? How long have they actually had the bad shells in their possession?
God Bless,
David B.
Try to call them get the other side of the story. Ive done my part! I bought their product its defective....ask for Trevor let him know there is a hot head....not a guy who paid $4 shell and has million dollars worth crap.
As far as standing behind them Natchezs should really be the ones sending me new shells but thet passed the buck it seems....
How bout them apples!
Federal screwed up now I deal with it...
Ricky and Roy seen same pics I sent Federal!
Ask them if they are last years shells!
You still haven't answered my questions as to the time frames.
God Bless,
David B.
Been going on over month
Started with the 7 pellet size now this week the crimps.
Quote from: agturkey on March 03, 2012, 12:25:26 AM
Been going on over month
So you began contacting Federal about the shells over a month ago, or Federal has had the defective shells for over a month?
God Bless,
David B.
Ive been in contact with them since January, talk to them NWTF convention, emailed, and called.
Quote from: agturkey on March 03, 2012, 12:32:38 AM
Ive been in contact with them since January, talk to them NWTF convention, emailed, and called.
AND..........................
how long have they had the defective shells?
God Bless,
David B.
Yet to get a dollar back or shells replaced. Give them a call maybe you will come over on my side of the fence. Better get their side of the story though :icon_thumright:!
Quote from: BOFF on March 03, 2012, 12:35:45 AM
Quote from: agturkey on March 03, 2012, 12:32:38 AM
Ive been in contact with them since January, talk to them NWTF convention, emailed, and called.
AND..........................
how long have they had the defective shells?
God Bless,
David B.
You done upset me.
Quote from: agturkey on March 03, 2012, 12:36:04 AM
Yet to get a dollar back or shells replaced. Give them a call maybe you will come over on my side of the fence. Better get their side of the story though :icon_thumright:!
I can't even get a clear picture of your story yet.................
I've tried to ask direct questions, but I guess your so upset about the situation your not following through.
God Bless,
David B.
I bought new shells they are defective. Federal slow on response. I have shells that should have been caught on the line, I have shells with wrong shot size, I have shells with bad crimps. I have my bills paid and no good shells. Pretty simple and clear cut Ive meet with them in person, sent shells, sent emails, and phone calls. Problem not resolved!
Plus out of pocket on sending shells back to them!
Quote from: agturkey on March 03, 2012, 12:46:58 AM
I bought new shells they are defective. Federal slow on response. I have shells that should have been caught on the line, I have shells with wrong shot size, I have shells with bad crimps. I have my bills paid and no good shells. Pretty simple and clear cut Ive meet with them in person, sent shells, sent emails, and phone calls. Problem not resolved!
How long has Federal had your defective shells?
God Bless,
David B.
Man I am glad I shoot NITRO'S If their shells leak I simply put a dab of glue there to stop it finished business
If ordered online,THAT is WHY YOU DONT! I would never order ammo online cause even when they're shipped they can be damaged by any means. If bought at the store you should've opened the dang box,and checked them yourself. But Im a hundred percent sure you didnt so I would be bringing down the house on federal. Thats bull that they havent sent you anything at all,shoot atleast a phone call to put you at easy for awhile.
Bought my last box of shells from Federal in the late 90's. Been running Winchester ever since.......and in the time passed, all crimps look exactly the same. They need to see how Winchester does it and take note.
I had a similar problem last spring with Hevi shot, I sent them an email they requested the lot# my address and sent me a new box and I had an issue with 2 shells in that box they told me to keep the other 3 good shells for my troubles. I had my new box of shells in a week from when I sent my address.
That was great customer service, I can see them possibly wanting the shells back to look at or test but on your dime! I'd tape them to a brick and airmail them through their front window!
Poor customer service IMO
complete B.S....the man spent his hard earned money on what he thought was a premium product...but all he got was 5 turds in a little box .id b ticked 2...@5 bucks a shell the company should bend over backwards to make it right....it aint that hard...wow!
Quote from: bird on March 02, 2012, 11:33:55 PM
Bad Crimps and Buffer Leaking Out..... Hell I thought your were talking about Hevi-Shot shells at first. . :TooFunny:
yep had them for the last 2 years in hevi,going to switch to the win.xtended 6's.
Quote from: bowhunter32 on March 03, 2012, 05:51:01 PM
complete B.S....the man spent his hard earned money on what he thought was a premium product...but all he got was 5 turds in a little box .id b ticked 2...@5 bucks a shell the company should bend over backwards to make it right....it aint that hard...wow!
Thank you! :happy0064:
I wonder if Nanchez didn't get some closeouts or something from a distributor and that is why they didn't just take care of it. Looking on their site they have very few Federal products listed, and no turkey shells at all?? Passing the buck to the manufacturer is uncommon, Sanchez should have taken them back and dealt with it themselves. They should have a lot more pull when it comes to things like this, but that might not be the case if they are buying them from a discount wholesaler. To me it seems a bit fishy.
One question is when did you send them in, if it was after Nashville that isn't that long. They don't have small # of sku's like Hevi or Nitro, and if their lab is busy testing their shells that could potentially save a soldier or police officer that is a better use of resources IMO.
CW
I have used Federal shotgun shells for over 35 years and never had a problem at any time
this going on here is exactly why I will not order ANY kind of ammo over the internet,you have no idea what you are getting
Think I'd find another brand to switch to and save the aggravation.
Well, I emailed Federal the evening this was originally posted, just to see what would happen and I posted the link to this thread.
This is the response I got today, and the original email below it:
----- Original Message -----
From: Anoka Prodserv <Anoka.Prodserv@ATK.COM>
To: DAVID BAUGHMAN
Sent: Monday, March 05, 2012 3:12 PM
Subject: RE: Problems with shells and your side of the story.
This situation is being handled . Just takes time
Federal
From: DAVID BAUGHMAN
Sent: Friday, March 02, 2012 11:08 PM
To: Anoka Prodserv
Cc: DAVID BAUGHMAN
Subject: Problems with shells and your side of the story.
I would like to hear your side of the story on this issue with your shells.
http://oldgobbler.com/Forum/index.php/topic,19687.msg217985.html#msg217985
I feel you will have a great opportunity to either present the actual facts, or make restitution in a satisfactory manner. Regardless, I would think it will be a win/win for all.
Thank you for your help in resolving this situation.
God Bless,
David Baughman aka BOFF
So is it being handled or not?
God Bless,
David B.
I feel for you. federal heavyweight is expensive stuff. I shoot em in my Benelli. They do have issues with crimps and buffer coming out. I had a bad lot of ammo and sent emails, and left phone messages for 3 weeks and finally got a returned email. Their customer service sucks.
Sorry about those 5 little turds in a box. :OGani:
Glad they were not a present. :hb2:
Wow, if that was me, i wouldn't buy their product anymore(in fact, after reading this thread, i probably won't buy anymore federal ammo). Sorry this happened to you BOFF. I think we all feel for ya.
They did not send email
Time to move on boys..... This thread is depressing with all the negativity in it.