Hello, I have a Browning BPS Turkey gun with the camo dura touch finish on it. Gun was fine for a few years but now the finish on the stock and forend has become very gummy and sticky. Anyone know of any remedies for this or an easy way to take the finish off. I liked the feel of it when the gun was new. Any help would be appreciated.
Contact Browning, they will take it back and refinish it.
I did wright them a letter a year ago and haven't heard anything back. I guess I should try again.
Quote from: Strut Buster on September 14, 2019, 10:30:38 PM
I did wright them a letter a year ago and haven't heard anything back. I guess I should try again.
You should call them.
ok, I just looked for the number and found it. I will call them next week. Thanks.
Quote from: ccleroy on September 14, 2019, 10:33:10 PM
Quote from: Strut Buster on September 14, 2019, 10:30:38 PM
I did wright them a letter a year ago and haven't heard anything back. I guess I should try again.
You should call them.
Agreed, I just about always get better results with most things when I call instead of write.
I think I'd ask them to figure something out without trying that type of finish twice. Usually if something don't work the first time im moving on to something else. Burn me once shame on you. Burn me twice shame on me. :toothy9:
I experienced the same thing a few years ago. I ended up shipping the gun to my their warranty repair center in Arnold, MO. They gave me a progress tracking code and projected the job would take up to 90 days. I got the gun back 9 months later. It was no longer the Dura-touch finish, but a decent dip paint job. Wasn't worth the wait. Hopefully yours won't take near as long.
I would definitely call them. My A5 had a problem ejecting shells and I had it sent back. Browning sent me a tracking code and a 90 day finish date. The gun was finished before the 90 days and I even contacted the specific gunsmith that completed the work. He spoke to me over the phone about the problem. I was very satisfied with the service and I wouldn't think twice about calling back asking questions if I wasn't satisfied. They have been in the business a long time and have a reputation to uphold.
My SIL called about 2 Xbolt rifles with Dura-Touch stock issues. Browning had them send the rifles back and returned one with a new stock and the other is is going to be a complete gun replacement due to accuracy problems. I thought that was pretty good customer service in this day and age.
Called them about the Dura Touch going gummy on my SX3. Sent it to them and it took 10-11 months to get it back. But it was fixed.
Had a 3" bps do same thing
Took it to my dealer the gun was 10 y.o. They sent it back 3 months later I called. Them
He put me on with rep. They sent me a brand new 3.5 inch no charge
Can't help. But to like them
I see some of you fellows have had the same issue. I think the gun is out of warranty but I will call them and see if they will fix problem.
Ive sent stock and forearm to them, from a camo BAR and they replaced. Just call them. It wont be new news to them.
Well that was easy enough. I called them and they said go to Browning Web Page and scroll down to the bottom of page and click on the grey box. It said law suit against Browning concerning the Dura-Touch finish. It let me print out a shipping label. All I have to do now is get it boxed up and ship it out. Thanks
Quote from: Strut Buster on September 16, 2019, 03:52:52 PM
Well that was easy enough. I called them and they said go to Browning Web Page and scroll down to the bottom of page and click on the grey box. It said law suit against Browning concerning the Dura-Touch finish. It let me print out a shipping label. All I have to do now is get it boxed up and ship it out. Thanks
Unfortunately, problems with the Dura -Touch ( turns out it`s not so " Dura" ) are widespread and widely reported. I`m assuming that if Browning re-finishes, they`re either using a new finish or have discovered the problem with the Dura-Touch and have corrected it. Personally, I`d want to know which.
My SX3 is a Waterfowl model.
It was originally DuraTouch MO Shadowgrass. It came back a hydro-dipped MO Blades.
Well it went out today to Browning. Hopefully it won't be too many months until I get it back. I wanted to send stock and forearm but they wanted the entire gun. I have other turkey guns so I won't be without for the coming season.
Send it back to Browning.
I am pleased with the replacement stock components and they match well with the camo pattern on the barrel /receiver. The only thing is you need to plan on 10 to 11 months before you get it back.
For me it was all the excuse I needed to buy a second backup turkey gun!
GunRunner
:smiley-patriotic-flagwaver-an
Roll it around on a good dirt road with some fine dust. It'll cost the gun and no longer be sticky.
Contact them. Send it back. They'll treat you right. Good luck man.
Sent from my iPhone using Tapatalk
I've been down this road with two Brownings. A BPS and a Silver with Sticky Touch. The BPS was only used a bit one season for ducks and just sitting in the cabinet when the finish went bad. I used Googone to take off the sticky, but the color faded real bad, so I had it refinished and sold it. My Silver is my go to gun and I wasn't about to send it off for several months. I used Googone on it and the finish under the sticky didn't change color. I would soften the rubber with Googone and then scrape the residue off with my fingernail. It took a lot of time, but I was able to use my shotgun. I never did contact Browning because at the time internet chatter said they were denying responsibility due to abuse like getting bug spray or cleaning oils on the finish. No hard feelings for Browning except I mentioned my experience on a Browning Facebook post and those stinkers deleted my polite comments.
I was told one time you could use talcum powder and sprinkle it on the stick parts and that would help...
Wow, what a fast turn around. I just received an email from Browning that my gun is being shipped out today. A month and a half turn around. I read some have waited 11 months. I'm anxious to see how it turned out. I'll let you know how she looks. :jackson:
I think they quit making Dura Touch some time back for good reason.
I have to say Browning is a first rate Company. They paid postage both ways, stripped the gummy finish off and repainted with paint this time. Gun looks brand new. No more Duro Touch. I'm glad I listened to some of you and contacted Browning. Thank You, sorry I didn't take any pictures but trust me a first rate job was done.
Glad you got it taken care of .. good deal...
That's the reason they still in business
Glad it worked out for you